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🛡️ Return & Refund Policy – Warmstead
At Warmstead, your satisfaction is important to us. We want every customer to have a smooth, worry-free experience, from the moment your order arrives to the first cold morning you use it.
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🛡️ Our 30-Day Guarantee
Every order is covered by our 30-Day Guarantee. If your blanket arrives damaged, defective, broken, or incorrect, contact us within 14 days of delivery. We will then send you a replacement or issue a full refund, at no extra cost to you, within 30 days of delivery.
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📦 Return Eligibility
Returns and refunds are accepted only for items that arrive damaged, defective, broken, or incorrect.
We do not accept returns or offer refunds for change of mind or personal preference.
Our product page includes full measurements, colour photographs and a detailed description, so please review them carefully before placing your order. If you have any questions, our team will be happy to help before you buy.
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⏰ Damaged, Defective, Broken, or Incorrect Orders
Please inspect your order upon delivery.
If you receive a damaged, defective, broken, or incorrect item, please contact us within 14 days of delivery so we can resolve the issue as quickly as possible.
Requests submitted after this period may not be eligible for resolution.
📧 Contact: warmstead.store@outlook.com
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📸 Reporting an Issue
To process your request, please include:
- Clear photos of the product
- A short video showing the issue, where applicable
- Photos of the packaging
- Your order number
Providing this information will help us process your request more efficiently.
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🔧 Claims Review Process
Once your request has been submitted, our team will review the situation and provide an appropriate solution within 30 days of delivery.
Depending on the circumstances, we may offer:
- A replacement product
- A full refund
- An alternative resolution agreed with you
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🚚 Return Shipping Costs
For damaged, defective, broken, or incorrect items, Warmstead covers all costs. In most cases, you will not need to send the item back.
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❌ Non-Returnable Cases
Returns and refunds will not be accepted in the following cases:
- Change of mind or personal preference
- The item has been worn or washed
- The item has been damaged after delivery through misuse or improper handling
- Damage caused by not following the care instructions on our product page
- Damage caused by using a power source other than the one specified on our product page
- The item shows normal wear and tear from regular use
- The request was submitted without contacting our customer support team first
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💰 Refunds
Once your refund has been approved, it will be issued to the original payment method used for the purchase.
Please note that it may take up to 10 business days for the funds to appear in your account, depending on your financial institution.
If you have not received your refund after this period, please contact us:
📧 warmstead.store@outlook.com
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🛡️ Our Commitment
We take pride in our products and are committed to supporting you.
If you experience any issues with your order, please reach out to us. Our team will do everything possible to find a fair and satisfactory solution.